Delivery & Returns
Due to the intimate nature of our products, everything is final sale and we do not accept any returns or exchanges.
Is your shipping discreet?
We understand that privacy and discretion is important.
All of our products are shipped in discreet, plain poly satchels.
On the shipping label, there will be a reference to either "ODU" or "onesies-downun".
The reference is VERY small and difficult to notice.
This is something out of our control due to the shipping companies we work with.
Please Note: If your order is being shipped outside the US, the contents of your parcel will be listed on the shipping label. This is required to clear customs.
Import duties and associated fees?
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Onesies Downunder cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information.
Attention: United Kingdom (UK) & European Union (EU) Customers
At this point in time we are still shipping to the UK & EU.
However, this may change in the foreseeable future.
Any VAT and associated fees must be paid for by the recipient of the parcel.