Shipping
Special Notice: International Orders
USPS is currently experiencing labour shortages, which is resulting in processing and shipping delays.For orders outside of the US please allow approximately 15 to 20 additional days for delivery.
• Due to COVID-19, there are worldwide shipping delays.
• The provided shipping times below are estimates only.
• These shipping times do not include warehouse processing times, weekends, public holidays or unforeseen circumstances.
• Orders placed after 12pm EDT will require an additional business day to be shipped.
Where is my order shipping from?
All orders are packed and shipped out USA.
How Can I Track My Order?
When your order ships, you will receive a shipping confirmation email with your tracking information.
Why is my tracking not updating?
Has it been a while since your tracking updated?
Your parcel is still moving, but may take longer to arrive at its destination.
Limited flights and increased volumes have caused delays in processing.
Your parcel is still moving, but may take longer to arrive at its destination.
Limited flights and increased volumes have caused delays in processing.
Is your shipping discreet?
We understand that privacy and discretion is important.
All of our products are shipped in discreet, plain poly satchels.
On the shipping label, there will be a reference to either "ODU" or "onesies-downun".
The reference is VERY small and difficult to notice.
This is something out of our control due to the shipping companies we work with.
All of our products are shipped in discreet, plain poly satchels.
On the shipping label, there will be a reference to either "ODU" or "onesies-downun".
The reference is VERY small and difficult to notice.
This is something out of our control due to the shipping companies we work with.
Please Note: If your order is being shipped outside the US, the contents of your parcel will be listed on the shipping label.
This is required to clear customs.
What happens if I enter my address incorrectly?
If your address is entered incorrectly, USPS/DHL will be unable to deliver your parcel.
We are unable to change your order details once it has shipped.
We will need to wait for your parcel to be returned to us and upon arrival, a refund will be issued for your order minus shipping costs.
We are unable to change your order details once it has shipped.
We will need to wait for your parcel to be returned to us and upon arrival, a refund will be issued for your order minus shipping costs.
Import duties and associated fees?
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Onesies Downunder cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information.
However, this may change in the foreseeable future.
Any VAT and associated fees must be paid for by the recipient of the parcel.
Attention: United Kingdom (UK) & European Union (EU) Customers
At this point in time we are still shipping to the UK & EU.However, this may change in the foreseeable future.
Any VAT and associated fees must be paid for by the recipient of the parcel.
UNITED STATES OF AMERICA
Standard Shipping ( 3 - 5 Business Days )
Cost: FREE
Express Shipping ( 2 - 4 Business Days )
Cost: $20 Australian Dollars (AUD)
AUSTRALIA
STANDARD SHIPPING ( 7 - 21 BUSINESS DAYS )
Cost: FREE
EXPRESS SHIPPING ( 5 - 10 Business Days )
Cost: $50 Australian Dollars (AUD)
UNITED KINGDOM
STANDARD SHIPPING ( 7 - 21 BUSINESS DAYS )
Cost: FREE
EXPRESS SHIPPING ( 5 - 10 Business Days )
Cost: $50 Australian Dollars (AUD)
CANADA
STANDARD SHIPPING ( 7 - 21 BUSINESS DAYS )
Cost: FREE
EXPRESS SHIPPING ( 5 - 10 Business Days )
Cost: $30 Australian Dollars (AUD)
GERMANY
STANDARD SHIPPING ( 7 - 21 BUSINESS DAYS )
Cost: FREE
EXPRESS SHIPPING ( 5 - 10 Business Days )
Cost: $50 Australian Dollars (AUD)
REST OF WORLD
STANDARD SHIPPING ( 7 - 21 BUSINESS DAYS )
Pricing Displayed At Checkout
EXPRESS SHIPPING ( 5 - 10 Business Days )
Pricing Displayed At Checkout