Special Notice: International OrdersUSPS is currently experiencing labour shortages, which is resulting in processing and shipping delays.
For orders outside of the US please allow approximately 15 to 20 additional days for delivery.
• Due to COVID-19, there are worldwide shipping delays.
• The provided shipping times below are estimates only.
• These shipping times do not include warehouse processing times, weekends, public holidays or unforeseen circumstances.
• Orders placed after 12pm EDT will require an additional business day to be shipped.
Where is my order shipping from?
How Can I Track My Order?
Why is my tracking not updating?
Your parcel is still moving, but may take longer to arrive at its destination.
Limited flights and increased volumes have caused delays in processing.
Is your shipping discreet?
All of our products are shipped in discreet, plain poly satchels.
On the shipping label, there will be a reference to either "ODU" or "onesies-downun".
The reference is VERY small and difficult to notice.
This is something out of our control due to the shipping companies we work with.
Please Note: If your order is being shipped outside the US, the contents of your parcel will be listed on the shipping label.
This is required to clear customs.
What happens if I enter my address incorrectly?
We are unable to change your order details once it has shipped.
We will need to wait for your parcel to be returned to us and upon arrival, a refund will be issued for your order minus shipping costs.
Import duties and associated fees?
Attention: United Kingdom (UK) & European Union (EU) CustomersAt this point in time we are still shipping to the UK & EU.
However, this may change in the foreseeable future.
Any VAT and associated fees must be paid for by the recipient of the parcel.