Where can I expect my order to be shipped from?
Why was my order split into multiple packages?
As a result, your order might be sent in multiple packages, in case we're unable to ship all the items from a single warehouse.
This way, we can get your order to you as soon as possible, without any holdups.
Which shipping carrier do you use for shipping?
Please keep in mind that we cannot guarantee which carrier will be used for your order.
Is there a way for me to choose the shipping carrier for my order?
How can I track my order?
What if my provided address is incorrect?
Usually, packages with incorrect addresses make their way back to us, courtesy of the shipping carrier. Nevertheless, we can't assure this will always occur, and we're unable to accept responsibility for any address-related mistakes.
Do you provide discreet shipping?
The shipping label may display a subtle reference to either "ODU" or "onesies-downun." However, this reference is very small and hardly noticeable.
Unfortunately, this is beyond our control, as it is a requirement of the shipping companies we partner with.
Kindly Note: For orders shipped outside the US, the parcel's contents must be listed on the shipping label to clear customs.
Import duties and associated fees?
What payment methods are accepted?
We regret to inform you that PayPal is not accepted as a payment option.
How will my purchase appear on my billing statement?
Possible reasons for card decline during checkout?
Kindly verify that the card you're using is authorized for purchases beyond the United States.
Can I shop and complete my purchase using my local currency?
Upon selecting a currency, the price will be displayed in the chosen currency, based on the current exchange rate.
Is there a way to update my order information?
Is it possible to combine multiple orders into a single shipment?
Why is my order taking longer than anticipated to arrive?
What is the procedure to follow if my order arrives damaged?
We get it, sometimes you and your new purchase just don't click or you accidentally chose the wrong size. Don't worry, we're not the jealous type. You can return any eligible item to us within 14 days of delivery, as long as it's still in tip-top shape with all the tags and labels attached.
When trying on your new threads, please be gentle with them. If you decide to return something, make sure it's clean, unwashed, and free from any yucky stains, marks, or odors.
Unfortunately, if we receive a returned item that doesn't meet our returns policy, it won't be eligible for a store credit and will be shown the door.
We know shipping costs can be a bummer, but you'll be responsible for covering any costs to return your product(s). Once we receive your return, our cool warehouse team will give it a once-over before processing your store credit. Sorry, we don't do exchanges.
Ready to start the return process? Give us a shout at firstname.lastname@example.org with your return request. Our super-friendly customer service team will check things out and send you an email with everything you need to know to get the ball rolling.