We highly recommend double-checking all details before placing your order.
However, if you need to make changes, please reach out to us as soon as possible!

Our shipping team works quickly, sometimes even faster than expected. So we can't guarantee updates can be made.
The sooner you contact us, the better the chance we can help!

Should your card face consistent rejection, it's possible that your bank is preventing the transaction.
We recommend contacting your bank to ensure they allow the transaction to proceed.
Kindly verify that the card you're using is authorized for purchases beyond the United States.

We don’t offer cart holding. Items in your cart remain available for purchase by others until you complete checkout.
To avoid missing out, be sure to place your order as soon as possible!

If you’re not receiving our emails, don’t worry, we’re here to help!

First, check your spam or junk folder, as sometimes our messages may end up there.
If you still can’t find them, ensure you entered the correct email address at checkout or when signing up.

Adding support@onesiesdownunder.com to your contacts can also help prevent emails from being filtered out.

On your billing statement, the card charge will be displayed as "SP*ODUAU."

If you'd like to receive a notification when an item is available again, please visit the product page and subscribe to the "Notify Me When Available" alert.

We understand that privacy and discretion is crucial. All shipments are shipped in plain boxes, bubble mailers or polybags.

All orders are shipped from Ohio in the United States.

You can expect to receive a shipping confirmation once your order has been packed and shipped. Be sure to check your junk or spam folders just in case our email has ended up there.

We understand that waiting for your order can be frustrating, and we apologize for any inconvenience caused by the delay.
There could be several reasons for the delay, such as unforeseen logistical issues or customs clearance procedures.
We suggest keeping an eye on your order's tracking information for the latest updates on delivery estimates.
If you require further assistance, please don't hesitate to reach out to our customer support team.

Sadly, we can’t modify your shipping details once your order has been shipped.

We recommend reaching out to the shipping carrier directly to update or change your shipping details.
If your shipment is unable to be delivered due to an incorrect address, the shipping carrier should typically return this back to our warehouse.

If the shipping carrier does return the original shipment, we will reship this to the correct address.
However, if the shipping carrier does not return the original shipment, unfortunately, we are unable to accept any responsibility for the package.

We aim to ship all U.S. domestic orders within one business day.
Please note that slight delays may occur after weekends, public holidays, or during peak holiday periods.

We offer two shipping options for the United States.

Free Shipping: 3 - 8 Business Days
Express Shipping: 2 - 4 Business Days

Please note these are estimates and times may vary due to unforeseen circumstances.

Unfortunately, we are unable to ship to Drop-off locations such as UPS access points or FedEx pickup points.

International orders are dispatched twice a week on Wednesdays and Fridays.

We offer two shipping options for International orders.

Standard Shipping: 5 - 15 Business Days
Express Shipping: 2 - 5 Business Days

Please note these are estimates and times may vary due to unforeseen circumstances.

Due to shipping carrier limitations, we are unable to ship to PO Boxes.

We offer a Standard and Express shipping option on most international routes.

Standard International shipping is sent via APC Postal Logistics, who will then hand your shipment to a local carrier for the final mile delivery.

Express International shipping is sent via FedEx.

Shipping costs will vary depending on a variety of factors such as location, size and value of your order.
Duties and taxes are calculated at checkout, so you'll see the full cost upfront with no surprise fees upon delivery.

The shipping total shown at checkout includes all duties, taxes, and fees. There are no additional costs to pay when your order is delivered.

At ODU, we continually strive to offer the best service possible to our customers shopping online with us. However, in the unlikely event that you're not entirely satisfied with your purchase from us, you can return your item/s for a refund within 14 days of delivery. Shipping including duties/taxes/fees are not eligible for a refund. We do not offer exchanges on our products.

Retired and sale items are not eligible for a return/refund.

To avoid any issues or delays in processing your return, please double-check that the items you are sending back are correct and match your original ODU order.

Your purchase(s) must be returned in a saleable condition with all labels and tags attached. Upon return, all items are inspected by our customer services team before your refund is processed. Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that it must be clean (no deodorant marks, perfume, fake tan, or make-up stains), unworn and unwashed. The items should be free from human hair and pet hair as well as dust and debris. Items returned to us in a non-saleable condition, will be disposed of.