General Shipping Questions

Where are your orders shipped from?

All orders are shipped from Ohio in the United States.

When will my order ship?

We aim to ship all U.S. domestic orders within one business day.
Orders placed before 12PM (EST) are typically shipped the same day.

Please note that slight delays may occur after weekends, public holidays, or during peak holiday periods.

When will I receive my tracking information?

You can expect to receive a shipping confirmation once your order has been packed and shipped.
Be sure to check your junk or spam folders just in case our email has ended up there.

Why is my order taking longer than anticipated to arrive?

We understand that waiting for your order can be frustrating, and we apologize for any inconvenience caused by the delay.
There could be several reasons for the delay, such as unforeseen logistical issues or customs clearance procedures.
We suggest keeping an eye on your order's tracking information for the latest updates on delivery estimates.
If you require further assistance, please don't hesitate to reach out to our customer support team.

What if the address I entered during checkout is incorrect?

Sadly, we can’t modify your shipping details once your order has been shipped.

We recommend reaching out to the shipping carrier directly to update or change your shipping details.
If your shipment is unable to be delivered due to an incorrect address, the shipping carrier should typically return this back to our warehouse.

If the shipping carrier does return the original shipment, we will reship this to the correct address.
However, if the shipping carrier does not return the original shipment, unfortunately, we are unable to accept any responsibility for the package.

Is your packaging discreet?

We understand that privacy and discretion is crucial. All shipments are shipped in plain boxes, bubble mailers or polybags.

International Shipping Questions

When will my order ship?

International orders are dispatched twice a week—on Wednesdays and Fridays.

How much do I pay for shipping?

Shipping costs will vary depending on a variety of factors such as location, size and value of your order.
Shipping via DDP (Delivery Duties Paid) will ensure there will be no additional fees to pay upon delivery.

What shipping services do you offer?

We offer Standard and Express shipping on most international routes.
With our international shipping partner, we’ll find the lowest possible shipping rate for your order—ensuring you pay as little as possible in fees, while still receiving reliable delivery from a trusted carrier.

How do I pay duties/taxes?

Duties and taxes are calculated at checkout, so you'll see the full cost upfront with no surprise fees upon delivery.
With DDP (Delivery Duties Paid), your parcel clears customs faster and landed costs are more predictable—handled entirely through our service provider’s trusted network.