You can create an account by clicking on "Login" or "Account" and clicking on "New customer? Create your account".

If you have forgotten your password, click the "Forgot your password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.

We want your clothing to look great and last as long as possible, so we recommend following these care instructions:

Machine wash with cold water
Avoid using bleach, as it can damage the fabric
Do not tumble dry, as this can cause shrinking and fading
Avoid dry cleaning, as it can be harsh on the material

By following these simple care instructions, you can help ensure that your clothing stays looking and feeling its best for years to come.

If you'd like to receive a notification when an item is available again, please visit the product page and subscribe to the "Notify Me When Available" alert.

All orders are shipped from the United States.

We aim to ship all orders within one business day.
Please note that there can be small delays after weekends, public holidays and holiday periods.

You can expect to receive a shipping confirmation once your order has been packed and shipped.
Be sure to check your junk or spam folders just in case our email has ended up there.

A tracking number allows you to check in on the status of your order(s) at various stages.

Here is a simple breakdown of the definitions for each status:

In Transit/In Progress: A package is on its way to the destination.
Order is Pre-Shipment/Currently Awaiting Package: A package that already has a shipping label but yet to be received by the carrier.
Pending/Available for Pickup: The package will be kept at the destination post office until the recipient or addressee picks it up.
Arrival Scan: The package has been scanned already at the carrier facility.
Redirected: The address on the package was not correct and as such, the package needs to be redelivered.
Out for Delivery: This status shows that the package is out for delivery to the destination point.
Attempted Delivery: There were problems with delivering your package.
Return to Sender: The package is returned for one reason or another.
Delivered: The package has been delivered to the destination or delivered back to the sender.

Our inventory is kept in multiple warehouses across the United States.
As a result, if your order can’t be fulfilled from one warehouse, your order may be shipped in multiple packages.

Sadly, we can’t modify your shipping details once your order has been shipped.

We recommend reaching out to the shipping carrier directly to update or change your shipping details.
If your shipment is unable to be delivered due to an incorrect address, the shipping carrier should typically return this back to our warehouse.

If the shipping carrier does return the original shipment, we will reship this to the correct address.
However, if the shipping carrier does not return the original shipment, unfortunately, we are unable to accept any responsibility for the package.

We understand that privacy and discretion is crucial. All shipments are shipped in unmarked boxes, bubble mailers or polybags.

For orders outside of the US, please note that the contents of the parcel must be listed to clear customs.

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Onesies Downunder cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information.

We accept the following payment options:

Visa
MasterCard
American Express
Apple Pay
Google Pay
Shop Pay

We also accept the following localised payment options:

Japan: Union Pay
Belgium: Bancontact
Netherlands: iDeal

Unfortunately, we do not accept PayPal as a payment option. We apologize for any inconvenience this may cause

On your billing statement, the card charge will be displayed as "SP*ODUAU."

Should your card face consistent rejection, it's possible that your bank is preventing the transaction. We recommend contacting your bank to ensure they allow the transaction to proceed.

Kindly verify that the card you're using is authorized for purchases beyond the United States.

We get it, sometimes you and your new purchase just don't click or you accidentally chose the wrong size. Don't worry, we're not the jealous type. You can return any eligible item to us within 14 days of delivery, as long as it's still in tip-top shape with all the tags and labels attached.

When trying on your new threads, please be gentle with them. If you decide to return something, make sure it's clean, unwashed, and free from any yucky stains, marks, or odors.

Unfortunately, if we receive a returned item that doesn't meet our returns policy, it won't be eligible for a store credit and will be shown the door.

We know shipping costs can be a bummer, but you'll be responsible for covering any costs to return your product(s). Once we receive your return, our cool warehouse team will give it a once-over before processing your store credit.

Sorry, we don't do exchanges or refunds.

To request a modification to your order, please email us at support@onesiesdownunder.com.
Kindly note that if you reach out to us outside of customer service hours, we may not be able to make any changes immediately.

We understand that waiting for your order can be frustrating, and we apologize for any inconvenience caused by the delay. There could be several reasons for the delay, such as unforeseen logistical issues or customs clearance procedures. We suggest keeping an eye on your order's tracking information for the latest updates on delivery estimates. If you require further assistance, please don't hesitate to reach out to our customer support team.

In the event that your order has arrived damaged or defective, please reach out to us via email at support@onesiesdownunder.com, providing us with your order number and photographic evidence.